Technical Support

 

Download Datasheets & Manuals

Latest Software Release and Updates

Qcode & Qnode CCTV Setup Information

Qcode & Qnode ISP Setup Information

Qorvus Sponsored Google MeshAP group
[ sign in to the Google MeshAP Group ]

Qorvus Products and Client Services

Product Categories for wireless surveillance equipment:

Wireless Outdoor Mesh Router Products:
Qnode 

Wireless Outdoor Mesh Bridge Products:
Qlite 2.4, Qlite 5.8

Wireless Mesh IP Camera Products:
MeshCam

Tactical Police Surveillance Products:
Tricam

3G Video Surveillance Products: 
Cellcam

Embedded Firmware Products: 
Qcode

Qorvus configuration services:
Complete network layout and planning 
Equipment preconfiguration services prior to shipment

Qorvus enhanced functions help & documentation:
Embedded web interface with remote managment, firmware updates, and central status upload and reporting
Customer Portal with network status alerts, location mapping, and video camera confidence thumbnails 
Qcode & Qnode installation and mounting guide

Ask a Question or Open an Issue

Submit a question or open an issue with our technical support staff who will reply to you by email.

Contact Technical Support:
Via Email: support@qorvus.com
Hours: 24 x 7
Phone: (360) 852-8598

Hours: 10:00 a.m. to 6:30 p.m. M-F Pacific Time

All Qorvus Qcode, Qnode and MeshCam nodes are entitled to 90 days free customer support. Please note that all Support Requests which are outside of the 90-day free support time will be charged a fee of $95 per hour or nearest ½ hour window
 
Please note that in-warranty support requires that all equipment and related data and power cables and materials has been installed professionally with proper attention to surge-protection, grounding, shielding, and waterproofing, in accordance with national low-voltage electrical standards including but not limited to IEEE 1100, UL 497A & B, NFPA 780, and NEC 285.
 
All Qorvus Qcode, Qnode and MeshCam nodes are entitled to 6 month free software updates. Extended service plans are available here. Please note that all update requests which are outside of the 6 month window  will be charged a fee of $100 per node for an additional 6 months of updates.
 
Custom Engineering is available at rates ranging from $95 to $195 per hour. Please contact us for a quote for your project.
 
Field Engineering at your site, is available at a rate of $125 per hour or $1250 per 8-hour day including climbs. Please contact us well in advance to schedule this service.

Qorvus provides best-efforts support for environments that include non-Qorvus wired or wireless equipment or after-market software such as third-party VMS packages, at a rate of $95 per hour calculated to the nearest ½ hour window.

Payment for support must be made via Paypal in advance other than for integrators or suppliers with established credit.

PLEASE NOTE: Customers with outstanding unpaid balances that are 45 days or more overdue are NOT eligible to receive any form of support, including access to the Qcode User System, node monitoring, hardware or software update services

1+ hour(s) in-house technical support services – $95.00 /hr

To receive technical support, please be sure to have the model type and serial number of the product(s) in question available. We will be unable to respond to your inquiry without this information. In addition, for direct remote support for your devices, we will need the following information:
 
If you are using Wiana, your Wiana account name and password
Public IP address for your gateway (at least port 22 must be open) Root password
Qty.
1+ hour(s) technical support services – $95.00 /hr

PLEASE NOTE: All Qorvus equipment, software, services and support is provided on a best-efforts basis with no warranty or guarantee of merchantability or fitness for any particular purpose. By availing yourself of Qorvus support and / or by providing Qorvus access to your network, you expressly indemnify and save harmless Qorvus Systems, Inc., and its agents, contractors, successors or assigns from any liability for damage to your or third-party equipment, or inability to use said network that may or may not result from actions or inactions by Qorvus, including without limitation any incidental or consequential damages. Without limitation you further acknowledge that Qorvus products and services are not sold or authorized for use in life-support, medical, or high-risk security applications. In any event, our maximum liability is limited to your purchase price. IF YOU DO NOT AGREE TO THESE CONDITIONS DO NOT PROCEED.